Kama Italia allows the return for reimbursement or exchange, even without any motivation, within 15 days from the date of receipt of the product.
The customer has the right to withdraw from the contract within the deadline of 30 calendar days from the receipt of the products. The customer may exercise the right of withdrawal if he complies with these conditions:
- The products must not have been used, modified and personalized.
- The product boxes must not show signs of wear, abrasions or scratches.
- The product must be accompanied by the enclosed warranty.
Make the return in 5 simple steps:
- Access the section “Ordini“.
- Relative to the order you want to make, click on “Refund”.
- Select the product (s) of your order you want to return. You can ask for a refund or a change.
– Ask for a refund:
In case you want the return of the amount spent for the items you want to return.
– Ask for the coupon:
In case you want the change of an article. The coupon is a discount code of the value of the refund, and can be used immediately to make a new order. The new order will be shipped only after we receive the item to be returned in our warehouse.
- Fill out the form in your personal area to book the withdrawal of your return from The Courier. You will have to indicate business day and preferred time slot.
- Insert the items to be returned inside a box or a well sealed and protected envelope.
Note. The courier will already have our label with our shipping address and your reference, it is not ¨ then necessary to write anything on the parcel.
Kama Italia allows the return service (for orders made by Italy) with its courier that will pick up at your home with a cost of 4,90€.
You’ll be refunded of the cost of the item returned net of discounts or coupon codes, minus the withdrawal fees. The return shipment is ¨ borne by the customer and any customs expenses will be retained by the amount of the refund or the value of the coupon. The Gift box or gift kit will not be refunded in any case.
The return shipment is paid by the customer and any customs expenses will be deducted from the refund or the value of the coupon.
The mode of reimbursement depends on the mode of payment chosen at the time of the order:
- Payment by PayPal: the cancellation is made directly through PayPal;
- Credit Card payment: the refund is credited only to the credit card used for the purchase.